FAQ
We are strictly an eCommerce company and handle all sales via ultra18body.com. We do not have a system in place to take phone orders.
It’s possible our email ended up in your spam or junk folder. If you are still unable to locate your confirmation email, please reach out to our Customer Experience Team and provide your order number. We would be more than happy to get this resolved for you.
Due to COVID precautions, we are experiencing processing and shipping delays of up to 5-7 business days. Business days do not include weekends or company observed holidays.All carrier networks are experiencing delays with significant shipping volumes across the country.Your package may not show progress, scans, and updates for several days.For further shipping information, please refer to our Shipping & Returns page.
Generally, all orders are processed within 1-5 business days. An email will be sent to you with an order confirmation immediately after your order is placed. A shipment confirmation email with tracking information will be sent to you once your order has been processed for shipment. Packages are generally delivered within 10 days after processing. Business days do not include weekends or company observed holidays. This timeline is subject to change pending external factors which may cause delays.
We’ll update you with another email as soon as your order ships. We appreciate your patience in advance.
Please refer to our Shipping & Returns page for further information.
Our standard shipping orders are processed within 1-3 business days and delivered within 10 business days.
This timeline is subject to change pending external factors which may cause delays.
Note: All carrier networks are experiencing delays with significant shipping volumes across the country.
Your package may not show progress, scans, and updates for several days.
Our Customer Care Team is available M-F 9am-5pm Eastern standard time. Our offices are closed on weekends.
Ultra18 observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day.
Note, our team will not be available to answer questions on the aforementioned holidays.
Our supplements are made for healthy adults ages 18 and over. We cannot advise any minors (under 18 years old) to consume our products
Each person has different health needs and goals. We carry products that may help support your health in a variety of ways. When considering which products are best for you, it can be helpful to research information from credible sources and consult with your qualified healthcare provider. We provide evidence based product descriptions and suggested usage with each product listing.
If you require further guidance, we encourage you to check with a healthcare professional
Ultra18 products are proudly manufactured in a FDA approved facility right here in the USA.
